Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Uronis platform, including the web application at app.uronis.com, our website, APIs and related services (together, the “Service”). The Service is provided by Uronis Labs ([company type and registration details]), with its registered office at [Registered address] (“we”, “us” or “our”).

By creating an account, accessing a workspace or otherwise using the Service, you agree to these Terms on behalf of yourself and the business you represent (“Customer” or “you”). If you do not agree, do not use the Service.

1. The Service

Uronis is a business workspace for managing customer information, lead capture, WhatsApp and email communication, sales pipelines, quotes, invoices and other documents, customer payments and workflow automation. Features available to you depend on your subscription plan, the modules enabled for your workspace and the third-party channels you connect.

We may improve, change or discontinue features from time to time. Where a change materially reduces the functionality of a paid plan, we will give reasonable advance notice.

2. Accounts and workspaces

• You must be at least 18 years old and authorised to bind your business to these Terms.
• Each business uses a workspace. The workspace owner controls who is invited, the roles and permissions they receive and which integrations are connected.
• You are responsible for keeping login credentials, API tokens and connected-account access secure, and for all activity under your workspace.
• Tell us promptly at [support email] if you suspect unauthorised access.

3. Plans, credits and payment

Subscription fees are billed in advance for the period shown on your plan. Usage-based items, such as WhatsApp conversation charges and email sends beyond your plan’s allowance, are paid from prepaid wallet credits in your workspace. Credits are consumed when a message is accepted for delivery by the relevant provider.

• Prices are shown exclusive of applicable taxes, including GST, which will be added to your invoice.
• WhatsApp messaging is charged according to Meta’s message categories and rates, which Meta may change. These charges are separate from your subscription.
• Except where required by law or stated in your order, fees and purchased credits are non-refundable. [Confirm credit expiry and refund rules.]
• We may suspend paid features if fees remain unpaid after reasonable notice.

4. Third-party services

The Service connects to services you choose to use, including the WhatsApp Business Platform (Meta), Meta Lead Ads, Google lead forms, Gmail and Razorpay. Your use of those services is governed by their own terms and policies, and you must comply with them. In particular:

• WhatsApp: you must follow the WhatsApp Business Messaging and Commerce Policies, obtain opt-in consent before messaging customers and use approved templates where required.
• Payments: customer payments are collected through your own Razorpay account. Uronis does not hold your funds and is not a payment aggregator; settlements, refunds and disputes are between you, Razorpay and your customers.
• We are not responsible for the availability, pricing or decisions of third-party providers, including account restrictions they apply.

5. Acceptable use

You agree not to use the Service to:

• send unsolicited, deceptive or unlawful messages, or message people who have opted out;
• upload or process data you have no right to use, or collect personal data without a lawful basis and any required notice or consent;
• infringe intellectual property, or distribute malware or harmful content;
• probe, overload or interfere with the Service, or bypass rate limits, plan limits or security controls;
• resell or provide the Service to third parties except as permitted in writing.

6. Your data

You own the data you and your customers put into your workspace (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data only to provide, secure and support the Service. For Customer Data that includes personal data, you act as the data fiduciary (controller) and we act as your data processor. Our handling of personal data is described in our Privacy Policy.

You can export Customer Data while your subscription is active. After termination, we will delete or anonymise Customer Data within [number] days, unless we must keep it to meet legal obligations.

7. Documents, invoices and taxes

Uronis helps you prepare quotes, proposals, invoices, receipts and other documents from the information you provide. You are responsible for the accuracy of those documents, including GST details, tax rates and HSN/SAC codes, and for meeting your own accounting and tax-filing obligations. Uronis is not accounting or tax software and does not provide tax advice.

8. Intellectual property

The Service, including its software, design, brand and documentation, is owned by Uronis and its licensors. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you share may be used to improve the Service without obligation to you.

9. Availability and support

We work to keep the Service available and secure, but it is provided on an “as is” and “as available” basis. Planned maintenance will be scheduled to limit disruption. Support is available through [support channels and hours].

10. Limitation of liability

To the extent permitted by law, Uronis is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or data. Our total liability arising from the Service in any 12-month period is limited to the fees you paid us in that period. Nothing in these Terms limits liability that cannot be limited by law.

11. Suspension and termination

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access if you materially breach these Terms, fail to pay, or if required by law or a third-party provider. Where reasonable, we will give notice and an opportunity to fix the issue first.

12. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new “Last updated” date and, for material changes, notify workspace owners in advance. Continued use after the effective date means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of India. The courts at [City], India have exclusive jurisdiction over any dispute arising from them.

14. Contact

Questions about these Terms can be sent to [legal email] or by post to Uronis Labs, [Registered address].